Make your customer service team 10x more productive

Customer service teams help thousands of customers while constantly adapting to your evolving products, services and business environment. This important recurring work requires human judgment, expertise and empathy. Agents service customers across multiple channels, navigate across a variety of internal systems, and resolve as many tickets or cases as they can each day. As companies grow, they need to scale up customer service, but hiring more people is costly and there’s never enough headcount. Customer service teams need new ways to make their work more efficient.

Unfortunately, most customer service automation solutions out there either disrupt how you work or automate only the easy steps a robot could do. The ideal customer service automation solution would give you both workflow guidance and automation in one solution so you can start with the level of automation that makes sense for each process today and gradually add more over time.

FlowEQ’s customer service automation solution makes customer service work easier and teams more productive – saving companies millions of dollars each year.

Our customer service agents now troubleshoot issues 20x faster thanks to FlowEQ decision trees integrated right into our CRM screens."

John Doe, CEO
Acme Inc.

Embed our Smart Flows within your existing customer service system

No need to train users on a new system. With FlowEQ you simply design and embed Smart Flows into your current CRM system. Your teams work within the systems they already know while FlowEQ automates steps behind the scenes. 

Connect with your other systems

Use our pre-built Connectors to integrate all the data and actions you need to automate customer service work across all of your existing business applications.

Accelerate each workflow

Automate customer service cases and tickets with triggers, automation rules, and batch workflows.

Get data and insights

Quantify your customer service productivity improvements and compliance with each SOP.

Constantly evolve and improve

Change customer service workflows easily and deploy instantly with our easy-to-use “FlowBuilder”

FlowEQ saves customers time and money everyday


Support tickets accelerated


Faster customer resolution




Faster agent

Customer Service Automation

More ways you can accelerate your customer service and support work with customer service automation from FlowEQ:

Improve customer satisfaction by automating menial tasks to speed up the process and eliminate errors

Get through troubleshooting faster with easy-to-follow guides that walk agents through each process

Speed up returns and RMAs with pre-built connectors and triggers that automate actions across other systems without opening any other applications or browser tabs

Onboard new agents faster with decision trees embedded right into your existing CRM system that are easy to evolve as your business changes

Capture all product quality issues correctly every time and route them instantly into your PLM and Quality system without opening any other applications or browser tabs

Reduce escalations with guided workflows that walk  agents through every scenario, and capture all the information needed, before escalating a case for higher-level support

Automate replenishment orders and shipping with integrations to e-commerce, order management, and shipping systems

Handle customer on-boarding, upgrades, billing questions, and other subscription plan changes all from within your CRM with easy-to-use decision trees that can be customized for any process and connectors that automatically update your subscription management and billing systems

Empower agents to work faster within your current customer service applications with behind-the-scenes automations

Ready to speed up your team’s recurring work? 

What is customer service automation?
Who needs customer service automation?
What are the most common use cases for customer service automation?
How can customer service teams benefit from automation?