Customer service teams help thousands of customers while constantly adapting to your evolving products, services and business environment. This important recurring work requires human judgment, expertise and empathy. Agents service customers across multiple channels, navigate across a variety of internal systems, and resolve as many tickets or cases as they can each day. As companies grow, they need to scale up customer service, but hiring more people is costly and there’s never enough headcount. Customer service teams need new ways to make their work more efficient.
Unfortunately, most customer service automation solutions out there either disrupt how you work or automate only the easy steps a robot could do. The ideal customer service automation solution would give you both workflow guidance and automation in one solution so you can start with the level of automation that makes sense for each process today and gradually add more over time.
Our customer service agents now troubleshoot issues 20x faster thanks to FlowEQ decision trees integrated right into our CRM screens."
Use our pre-built Connectors to integrate all the data and actions you need to automate customer service work across all of your existing business applications.
Automate customer service cases and tickets with triggers, automation rules, and batch workflows.
Quantify your customer service productivity improvements and compliance with each SOP.
Change customer service workflows easily and deploy instantly with our easy-to-use “FlowBuilder”
More ways you can accelerate your customer service and support work with customer service automation from FlowEQ:
Improve customer satisfaction by automating menial tasks to speed up the process and eliminate errors
Get through troubleshooting faster with easy-to-follow guides that walk agents through each process
Speed up returns and RMAs with pre-built connectors and triggers that automate actions across other systems without opening any other applications or browser tabs
Onboard new agents faster with decision trees embedded right into your existing CRM system that are easy to evolve as your business changes
Capture all product quality issues correctly every time and route them instantly into your PLM and Quality system without opening any other applications or browser tabs
Reduce escalations with guided workflows that walk agents through every scenario, and capture all the information needed, before escalating a case for higher-level support
Automate replenishment orders and shipping with integrations to e-commerce, order management, and shipping systems
Handle customer on-boarding, upgrades, billing questions, and other subscription plan changes all from within your CRM with easy-to-use decision trees that can be customized for any process and connectors that automatically update your subscription management and billing systems
Empower agents to work faster within your current customer service applications with behind-the-scenes automations