Zoho Decision Tree

Add powerful decision trees and automation to Zoho

Customer service teams are under pressure to provide great service as fast as possible in an increasingly complex environment. As companies scale up support they typically need to hire more people and invest in new tools. Automation is an important piece, but can only help so much because there’s no technology in the world that can replace the human expertise, judgment and empathy that are critical to supporting your clients, products and services.

To increase the speed of your troubleshooting, returns, RMAs, and support processes, you could automate the steps that can be done by a robot, but most cases require human judgment along the way. Ideally you would have a solution that accelerates manual workflows and includes flexible automation so you can start with the level of automation that makes sense for each type of cases today and gradually add more over time.

FlowEQ makes servicing your customers within Zoho 10x faster with the perfect combination of interactive Zoho decision trees and automated actions right inside your Zoho screens. Our FlowEQ Process Acceleration Platform orchestrates data and automates steps behind the scenes while accelerating your agents through error-proof workflows.

Unlike solutions that require you to use a whole new system, disrupt how you work, or automate only the easy steps a robot could do – FlowEQ embeds within your Zoho screens, makes it easy to automate steps when you’re ready, and guides employees through the steps that require their judgment or expertise – faster.

Our customer service agents now troubleshoot issues 20x faster thanks to FlowEQ decision trees integrated right into our CRM screens."

John Doe, CEO
Acme Inc.

FlowEQ helps companies that use Zoho speed up your customer service workflows with interactive decision trees that help your teams get through cases faster and ensure SOPs are followed correctly every time.

Close cases faster with automation of repetitive steps and guided workflows that walk agents through each troubleshooting process

Speed up agent onboarding and training with Smart Flows embedded right into your Zoho screens that guide agents through workflows for every type of case

Support your ever-changing business using our easy-to-update Smart Flow Builder to create interactive decision trees that are easy to update and re-deploy as your business evolves

Speed up returns and RMAs with pre-built connectors and triggers that automate actions across other systems (including e-commerce, billing, and e-signature systems) without an agent having to leave Zoho

Improve customer satisfaction by speeding up your first-contact response time, , reducing errors, and enabling your agents to handle the case without ever leaving your Zoho case screen
Ensure adherence to standard operation procedures (SOPs) with automations and integrations that surface the right data and next steps where agents need to focus and use their judgment

Reduce cost of escalated cases with interactive decision trees that walk agents through every scenario, and capture all the information needed, before they escalate a case for higher-level support

Capture all product quality issues and route them instantly with premium integrations to Arena and other PLM and Quality systems without ever leaving Zoho

Handle customer on-boarding, upgrades, billing questions, and other subscription plan changes all from within Zoho with easy-to-use decision trees that can be customized for any process and connectors that automatically update your subscription management and billing systems

FlowEQ saves customers time and money everyday


Support tickets accelerated


Faster customer resolution




Faster agent

FlowEQ Process Acceleration Program

FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build interactive decision trees, ensure high-stake processes are followed every time, and measure and drive insights for constant improvement.

Pre-integrated with the other systems agents interact with every day

Ready to speed up your team’s recurring work? 

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