Customer Support Management Software

Streamline troubleshooting for your connected products

Scaling up customer support is hard for all companies, but it’s especially hard when you support connected products. Your customer support reps must diagnose if the problem is caused by the physical device, problems with the Internet connection, a problem with your service, or a combination of all these.

So how do you scale-up support operations and get through complex troubleshooting, RMA and support issues faster – without breaking the bank? Automation can only help  so much because there’s no tech in the world that can replace the human expertise, judgment and empathy that are critical for your reps to engage with your customers while they diagnose and solve their problem. 

FlowEQ makes troubleshooting complex issues  10x faster with the perfect combination of interactive guides and automated actions for your customer  support teams. Our customer support management software orchestrates data and automates actions behind the scenes while accelerating your employees through error-proof workflows. Unlike solutions that require you to add a whole new system, disrupt how you work, or automate only the easy steps a robot could do – FlowEQ embeds within your current customer support management systems, makes it easy to automate steps when you’re ready, and accelerates employees through the tasks that require their  judgement or expertise – faster. 

FlowEQ is an absolute miracle for a business like ours with complex troubleshooting workflows. I wish I had access to it in all of my previous businesses.

John Doe, CEO
Acme Inc.

Pre-integrated with your existing applications

FlowEQ accelerates troubleshooting and reduces product returns – saving millions of dollars each year. Our customer support management software helps customer support teams get through issues faster while ensuring SOPs are followed correctly every time.

Build, run and optimize

your customer support processes with easy-to-follow decision trees and workflows that let teams work efficiently from day one.

Embed Smart Flows within your current CRM

so your team can continue to work in the customer support systems they’re already familiar with.

Run Smart Flows alongside your other apps

with our Chrome extension if you want to automate workflows in another system.

Connect with your other systems

using our pre-built Connectors to integrate all the data and automate actions across your other business applications.

Trigger actions

across your other systems without ever opening any other applications or browser tabs.

Automate

every step that can be automated with triggers, tags, automation rules, macros, and batch workflows.

Direct mundane error-prone work

to be done automatically in the background with triggers and automation rules.

Run complicated repetitive workflows with one click

on demand with batch processes.

Constantly improve

how your teams work with the hard data and insights from our Workflow Analysis module to justify changes that will save additional time and money.

FlowEQ Process Acceleration Platform

FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build great workflows, ensure high-stake processes are followed every time, and measure and drive insights for constant improvement.

FlowEQ saves customers time and money everyday

5M

Support tickets accelerated

10x

Faster customer resolution

100%

SOP
compliance

50x

Faster agent
onboarding

Speeds up your recurring work

FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build great workflows, ensure high-stake processes are followed every time, and constantly improve your workflows.

Customer Support

  • Troubleshooting
  • RMAs
  • E-commerce returns and refunds
  • Replacement orders
  • Shipping
  • Escalations

Membership & Billing

  • New client activation
  • Billing inquiries
  • Membership changes
  • Subscription plan changes

Product & Operations

  • Quality issue tracking
  • Defect tracking
  • Compliance reporting
  • Lease servicing
  • UCC filings
All Industries And Solutions >

Embeds within your current CRM system

No need to train users on a new system. With FlowEQ you simply design and embed Smart Flows into your current CRM system. Your teams work within the systems they already know while FlowEQ automates steps behind the scenes. 

Ready to speed up your team’s recurring work? 

What is customer support management software?
What should teams look for in customer support management software?