Zendesk Decision Tree

Embed interactive decision trees and automation right inside Zendesk

Companies strive to provide the best customer service possible while scaling up operations under tight cost controls. Efficiency is key, but automation can only help so much when it comes to delivering great customer support. Why? Because there’s no technology in the world that can replace the human expertise, judgment and empathy that are critical to supporting your clients, products and services.

You desperately need to increase the speed of your troubleshooting, returns, RMAs, and support processes. So what are your options? You could automate the steps that can be done by a robot, but most tickets require human judgment and decisions at key points. Ideally you would have a solution that accelerates all your manual workflows and also includes automation so you can start with the level of automation that makes sense for each type of ticket today and gradually add more over time.

FlowEQ makes servicing your customers within Zendesk 10x faster with the perfect combination of interactive Zendesk decision trees and automated actions right inside your Zendesk screens. Our FlowEQ Process Acceleration Platform orchestrates data and automates steps behind the scenes while accelerating your agents through error-proof workflows.

Unlike solutions that require you to use a whole new system, disrupt how you work, or automate only the easy steps a robot could do – FlowEQ embeds within your Zendesk screens, makes it easy to automate steps when you’re ready, and guides employees through the steps that require their judgment or expertise – faster.

Our customer service agents now troubleshoot issues 20x faster thanks to FlowEQ decision trees integrated right into our CRM screens."

John Doe, CEO
Acme Inc.

FlowEQ helps companies that use Zendesk speed up your customer service workflows with interactive decision trees that help your teams get through tickets faster and ensure SOPs are followed correctly every time.

Make your agents 10x more productive with automation for the all the easy steps and guided workflows to walk them through the troubleshooting process

Increase the speed of training and onboarding with new Smart Flows embedded right into your Zendesk screens that guide agents through each process

Evolve support at the speed of your business using our easy-to-use and easy-to-deploy Smart Flow Builder to create interactive decision trees and modify them on-demand

Speed up returns and RMAs with pre-built connectors and triggers that automate actions across other systems (including popular e-commerce, billing and e-signature systems) without an agent having to leave Zendesk

Increase customer satisfaction with faster first-contact resolution times and fewer errors by enabling your agents to do everything right within Zendesk
Ensure adherence to standard operation procedures (SOPs) with automations and integrations that surface the right data and next steps where agents need to focus and use their judgment

Minimize costly escalations with guided workflows that walk agents through every scenario, and capture all the information needed, before escalating a ticket for higher-level support

Capture product quality issues and route them instantly with premium integrations to Arena and other PLM and Quality systems without ever leaving Zendesk

Handle customer on-boarding, upgrades, billing questions, and other subscription plan changes all from within Zendesk with easy-to-use decision trees that can be customized for any process and connectors that automatically update your subscription management and billing systems

FlowEQ saves customers time and money everyday


Support tickets accelerated


Faster customer resolution




Faster agent

FlowEQ Process Acceleration Program

FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build interactive decision trees, ensure high-stake processes are followed every time, and measure and drive insights for constant improvement.

Pre-integrated with the other systems agents interact with every day

Ready to speed up your team’s recurring work? 

Does Zendesk provide built-in decision trees?
Who needs decision trees in Zendesk?
How can Zendesk decision trees help customer service teams?
What should teams consider when evaluating Zendesk decision tree options?