Supporting medical device products adds pressure and complexity to your customer support process. Your support team must carefully assess each issue to understand if there’s an underlying product quality issue, while reassuring customers through a sensitive time. Ensuring your standard operating procedures are followed correctly every time is critical, but hard when there are so many systems involved. This work can never be 100% automated because there’s no tech in the world that can replace the human expertise, judgment and empathy that are critical to supporting your medical device product customers while ensuring regulatory compliance.

The technology, regulations, channels, and highly variable usage of your products makes troubleshooting and support harder than other industries. But you still need to scale up operations. The ideal process management software would give you both manual workflow guidance and automated actions in one solution so you can start with the level of automation that makes sense for each process today and gradually add more over time.

FlowEQ makes sure your medical device support SOPs are followed consistently with the perfect combination of interactive guides and automated actions for your product support teams. Our process management software orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. Unlike solutions that require you to add a whole new system, disrupt how you work, or automate only the easy steps a robot could do – FlowEQ embeds within your current systems, makes it easy to automate the transfer of data between systems and greatly accelerate employees through the tasks that require their judgement or expertise.