Scale up customer service for your streaming services
Streaming has changed the way we “watch TV” forever. Yet, streaming entertainment companies face exceptional challenges trying to provide customer service during special events. When everyone wants to watch the latest episode at the same time, or millions of new people sign up to watch a special pay-per-view event, customer service teams can get crushed by service call surges that demand real-time resolution.
You could automate the steps that can be done by a robot, but most of your work requires human judgment along the way. The ideal customer service BPM application would give you both manual workflow guidance and automation in one solution so you can start with the level of automation that makes sense for each process today and gradually add more over time.
FlowEQ lets your teams work 10x faster with a customer service BPM application that orchestrates data and actions behind scenes, gives you interactive decision trees that are easy to update and deploy, and guides your reps through error-proof workflows. FlowEQ embeds within your current systems, makes it easy to automate steps when you’re ready, and accelerates employees through the tasks that require their judgement or expertise – faster.
Our customer service agents now troubleshoot issues 20x faster thanks to FlowEQ decision trees integrated right into our CRM screens."
John Doe, CEO
Pre-integrated with your existing applications
FlowEQ helps companies improve troubleshooting and reduce product returns – saving millions each year. Our customer service BPM application helps customer service teams get through issues faster while ensuring SOPs are followed correctly every time.
Build, run and optimize
your customer service processes with easy-to-follow decision trees and workflows that let teams work efficiently from day one.
Embed Smart Flows within your current CRM
so your team can continue to work in their existing systems they’re already familiar with.
Run Smart Flows alongside your other apps
with our Chrome extension if you want to automate workflows in another system.
Connect with your other systems
using our pre-built Connectors to integrate all the data, steps and actions you need to automate processes across all of your existing business applications.
across your other systems without ever opening any other screens.
every step that can be automated with triggers, automation rules, and batch workflows.
Direct mundane error-prone work
to be done automatically in the background with triggers and automation rules.
Run complicated repetitive workflows instantly
on demand with batch processes.
how your teams work with the hard data and insights from our Workflow Analysis module to justify changes that will save additional time and money.
FlowEQ Process Acceleration Platform
FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build great workflows, ensure high-stake processes are followed every time, and measure and drive insights for constant improvement.
FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build great workflows, ensure high-stake processes are followed every time, and constantly improve your workflows.
No need to train users on a new system. With FlowEQ you simply design and embed Smart Flows into your current CRM system. Your teams work within the systems they already know while FlowEQ automates steps behind the scenes.