Providing great customer service is hard during periods of change and growth. Scaling up operations usually requires adding more people and investing in new tools. But when it comes to supporting your customers, automation can only help so much. There’s no technology in the world that can replace the human expertise, judgment and empathy that are critical to supporting your clients, products and services.
Speeding up your troubleshooting, returns, RMAs, and support processes is hard. You could automate the steps that can be done by a robot, but most cases require human judgment and decisions along the way. An ideal solution would accelerate manual workflows and include flexible automation so you can start with the level of automation that makes sense for each type of case today and gradually add more over time.
FlowEQ makes supporting your customers within Salesforce 10x faster with the perfect combination of interactive Salesforce decision trees and automated actions right inside your Salesforce screens. Our FlowEQ Process Acceleration Platform orchestrates data and automates steps behind the scenes while accelerating your agents through error-proof workflows.
Unlike solutions that require you to use a whole new system, disrupt how you work, or automate only the easy steps a robot could do – FlowEQ embeds within your Salesforce CRM screens, makes it easy to automate steps when you’re ready, and guides employees through the steps that require their judgment or expertise – faster.
Our customer service agents now troubleshoot issues 20x faster thanks to FlowEQ decision trees integrated right into our CRM screens."
FlowEQ helps companies using Salesforce speed up support case workflows with interactive decision trees that help your teams get through cases faster and ensure SOPs are followed correctly every time.
FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build interactive decision trees, ensure high-stake processes are followed every time, and measure and drive insights for constant improvement.