Every company struggles with scaling up customer service operations while continuing to provide great customer service and controlling costs. You know technology can help you, but automation and AI are limited because they can’t match or replace the human expertise, judgment and empathy that are critical to servicing your clients, products and services.

Increasing the speed of your product returns process is especially hard because it requires your reps’ judgment and touches so many systems. The ideal customer service management software would guide your agents through error-proof workflows and give you powerful automation in one solution so you can automate the mundane tasks and help agents deliver a great customer experience the same way every time.

FlowEQ makes it easy to handle returns 10x faster with the perfect combination of interactive guides and automated actions for your customer service teams. Our customer service management software orchestrates data and automates steps behind the scenes while accelerating your agents through error-proof workflows. Unlike solutions that require you to add a whole new system, disrupt how you work, or automate only the easy steps a robot could do – FlowEQ embeds within your current systems, make it easy to automate steps when you’re ready, and accelerates employees through the tasks that require their judgement or expertise – faster.