FreshDesk Decision Tree

Add interactive decision trees inside Freshdesk

Providing the best customer service is getting increasingly challenging – more interactions across more channels requiring agents to access more systems to help your customers.. Scaling up operations usually requires adding more people and investing in new tools.  But when it comes to supporting your customers, automation can only help so much.  There’s no technology in the world that can replace the human expertise, judgment and empathy that are critical to supporting your clients, products and services.

To increase the speed of your troubleshooting, returns, RMAs, and support processes, you could automate the steps that can be done by a robot, but resolving most tickets requires human judgment along the way.

FlowEQ makes servicing your customers within Freshdesk 10x faster with the perfect combination of interactive Freshdesk decision trees and automated actions right inside your Freshdesk screens. Our FlowEQ Process Acceleration Platform orchestrates data and automates steps behind the scenes while accelerating your agents through error-proof workflows.

Unlike solutions that require you to use a whole new system, disrupt how you work, or automate only the easy steps a robot could do – FlowEQ embeds within your Freshdesk screens, makes it easy to automate steps when you’re ready, and guides employees through the tasks that require their judgment or expertise – faster.

Our customer service agents now troubleshoot issues 20x faster thanks to FlowEQ decision trees integrated right into our CRM screens."

John Doe, CEO
Acme Inc.

FlowEQ helps companies that use Freshdesk speed up your customer service workflows with interactive decision trees that help your teams get through tickets faster and ensure SOPs are followed correctly every time.

Help agents get through tickets 10x faster with the automation of simple steps and interactive decision trees to walk them through the troubleshooting process

Rapidly onboard and train agents with Smart Flows embedded right into your Fresh screens that guide agents through your processes

Make support nimble using our easy Smart Flow Builder to create interactive decision trees that can be modified on-demand as your business changes

Speed up returns and RMAs with pre-built connectors and triggers that automate actions across other systems (including popular e-commerce, billing and e-signature systems) without an agent having to leave Freshdesk

Make customers happy by enabling your agents to do everything right within Freshdesk to solve the problems faster and eliminate errors
Ensure agents follow standard operation procedures (SOPs) with automations and integrations happening automatically behind the scenes while agents step through guides where their judgment is required

Reduce escalations with guided workflows that walk agents through every scenario, and capture all the information needed, before escalating a ticket for higher-level support

Properly capture all product quality issues and route them instantly with premium integrations to Arena and other PLM and Quality systems without ever leaving Freshdesk

Handle customer on-boarding, upgrades, billing questions, and other subscription plan changes all from within Freshdesk with easy-to-use decision trees that can be customized for any process and connectors that automatically update your subscription management and billing systems

FlowEQ saves customers time and money everyday


Support tickets accelerated


Faster customer resolution




Faster agent

FlowEQ Process Acceleration Program

FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build interactive decision trees, ensure high-stake processes are followed every time, and measure and drive insights for constant improvement.

Pre-integrated with the other systems agents interact with every day

Ready to speed up your team’s recurring work? 

What are Freshdesk decision trees?
What should teams look for when evaluating Freshdesk decision trees?