Troubleshooting and supporting customers across multiple channels is hard. And scaling up customer support teams to help more customers, with more questions, over more channels is hard for every company. Why? Because automation and AI solutions can only help with a fraction of your customer support team’s work. AI and automation software can’t match or replace the human expertise, judgment and empathy that are critical to providing great customer support for your software and services. Increasing the speed of your complex troubleshooting and support processes is hard. You could automate the steps that can be done by a robot, but most of your work requires human judgment along the way. The ideal customer support automation software would give you both manual workflow guidance and automation in one solution so you can start with the level of automation that makes sense for each process today and gradually add more over time.
FlowEQ makes troubleshooting complex issues 10x faster with the perfect combination of interactive workflow guides and automated actions for your customer support teams. Our customer support automation software orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows.
Unlike solutions that require you to add a whole new system, disrupt how you work, or automate only the easy steps a robot could do – FlowEQ embeds within your current systems, makes it easy to automate steps when you’re ready, and accelerates employees through the tasks that require their judgement or expertise – faster.
Our customer service agents now troubleshoot issues 20x faster thanks to FlowEQ decision trees integrated right into our CRM screens."
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FlowEQ helps companies improve troubleshooting and reduce product returns – saving millions each year. Our customer support automation software helps customer support teams get through issues faster while ensuring SOPs are followed correctly every time.
FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build great workflows, ensure high-stake processes are followed every time, and measure and drive insights for constant improvement.
FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build great workflows, ensure high-stake processes are followed every time, and constantly improve your workflows.
No need to train users on a new system. With FlowEQ you simply design and embed Smart Flows into your current CRM system. Your teams work within the systems they already know while FlowEQ automates steps behind the scenes.
