Twilio Integration Salesforce and CRMs

Integrate Twilio and Salesforce Service Cloud for faster customer service

Does your customer support team ever need to text customers as part of certain workflows? FlowEQ makes it easy to accelerate, and even automate, customer support processes that span multiple systems. FlowEQ embeds within your existing Salesforce, Zendesk, Fresh or Zoho CRM systems and integrates with Twilio to automatically send text to customers at the exact right step of each workflow. By integrating Twilio with Salesforce or your other CRM system, you can help your agents work faster and ensure every workflow is followed correctly ever time.

Our Twilio integration with Salesforce Zendesk, Fresh and Zoho makes it easy for your team to:

  • Get through cases and tickets faster by enabling agents to search Twilio records for information needed to handle customer support cases all from within your existing CRM screens
  • Accurately track product quality issues by automatically attaching cases or tickets to an Twilio base of known product issues
  • Automatically track and analyze important areas of your customer support process by auto-adding new records to any Twilio based on actions taken by your agents in your CRM system
  • Increase accuracy by ensuring your Twilio data is always in sync with your CRM
  • Provide great customer service by speeding up your customer support processes and empowering agents to resolve issues on the first call
  • Ensure SOPs are followed 100% with error-proof workflows that eliminate errors and ensure all data is always captured correctly in both your CRM and Twilio
  • Onboard new agents faster with interactive decision trees right inside Salesforce or Zendesk that get them up to speed in hours instead of days

FlowEQ saves customers time and money everyday


Support tickets accelerated


Faster customer resolution




Faster agent

FlowEQ Process Acceleration Platform

FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build interactive decision trees, ensure high-stake processes are followed every time, and measure and drive insights for constant improvement.

Pre-integrated with all the other systems customer service teams need to interact with

FlowEQ is an absolute miracle for a business like ours with complex troubleshooting workflows. I wish I had access to it in all of my previous businesses.

John Doe, CEO
Acme Inc.

Ready to speed up your team’s recurring work? 

What can a Twilio integration with Salesforce or Zendesk do for my company?
What should teams look for when evaluating Twilio integrations with Salesforce or Zendesk?