Does your customer support team need to post messages to Slack over the course of supporting customers? Assuming your agents work cases or tickets inside Salesforce, Zendesk, Fresh, or Zoho – shouldn’t there be an easy way for them to post messages to Slack channels from within their existing CRM screens?
That’s where FlowEQ comes in. FlowEQ’s workflow automation platform embeds within your current CRM system and streamlines every step of the support process so your agents never have to open Slack to post a channel message when needed. By integrating Slack with your Salesforce or Zendesk systems you can help your agents work faster and ensure your customer support procedures are followed correctly every time.
FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build interactive decision trees, ensure high-stake processes are followed every time, and measure and drive insights for constant improvement.
FlowEQ is an absolute miracle for a business like ours with complex troubleshooting workflows. I wish I had access to it in all of my previous businesses.