When your agents are supporting e-commerce order issues, your customers expect quick and accurate resolutions. But that is hard when your support teams work in your CRM and all of the e-commerce order information and processing takes place in Shopify. It’s time consuming for agents to go into lots of systems while a customer waits on the phone, and copying or re-keying in data across systems is a very error-prone process.
FlowEQ helps customer service teams using Shopify check orders, process returns, and even send replacement orders with just a few clicks from right inside their CRM. Whether your customer service team uses Zendesk, Salesforce Service Cloud, or Freshdesk, they can use Flow EQ’s pre-built integration to Shopify to complete their order-related workflows in just a few seconds, while still working within the CRM screens they are already familiar with.
FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build interactive decision trees, ensure high-stake processes are followed every time, and measure and drive insights for constant improvement.
FlowEQ is an absolute miracle for a business like ours with complex troubleshooting workflows. I wish I had access to it in all of my previous businesses.