Shopify Integration with Zendesk or Salesforce

Manage all customer orders direct from your CRM

When your agents are supporting e-commerce order issues, your customers expect quick and accurate resolutions. But that is hard when your support teams work in your CRM and all of the e-commerce order information and processing takes place in Shopify. It’s time consuming for agents to go into lots of systems while a customer waits on the phone, and copying or re-keying in data across systems is a very error-prone process.

FlowEQ helps customer service teams using Shopify check orders, process returns, and even send replacement orders with just a few clicks from right inside their CRM. Whether your customer service team uses Zendesk, Salesforce Service Cloud, or Freshdesk, they can use Flow EQ’s pre-built integration to Shopify to complete their order-related workflows in just a few seconds, while still working within the CRM screens they are already familiar with.

Our Shopify integration with Zendesk, Salesforce and Fresh CRMs make it easy to:

  • Automate replacement orders and shipping with integration to e-commerce, order management and shipping systems
  • Get through tickets faster by automatically writing information into Shopify while the agents work exclusively within Salesforce or Zendesk
  • Increase data and workflow accuracy by walking agents through error proof workflows that ensure order issues are handled correctly the first time
  • Let teams work seamlessly with pre-built integration of your CRM with popular e-commerce and shipping solutions like Shopify
  • Improve customer satisfaction by automating menial tasks to speed up the process and eliminate errors
  • Rapidly respond to changes using our easy Smart Flow Builder to create dynamic decision trees that are easy to update as your business evolves
  • Onboard new agents faster with interactive decision trees built right inside Salesforce or Zendesk that get them up to speed in hours instead of days

FlowEQ saves customers time and money everyday


Support tickets accelerated


Faster customer resolution




Faster agent

FlowEQ Process Acceleration Platform

FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build interactive decision trees, ensure high-stake processes are followed every time, and measure and drive insights for constant improvement.

Pre-integrated with all the other systems customer service teams need to interact with

FlowEQ is an absolute miracle for a business like ours with complex troubleshooting workflows. I wish I had access to it in all of my previous businesses.

John Doe, CEO
Acme Inc.

Ready to speed up your team’s recurring work? 

What can a Zendesk integration with Shopify do?
What should teams look for when evaluating Shopify integrations with Zendesk or Salesforce?