Dealing with replacement orders and shipping should be easier than it is Your customers expect quick and accurate resolution on their first call, but it’s not simple for your agents. Your support teams work in your CRM and your orders get entered, processed, and shipped from ShipStation. Requiring your support teams to open and work across lots of systems is inefficient and leaves too much room for agents to make mistakes when they’re copying or re-keying in information across systems.
FlowEQ helps ShipStation customers check order status, process returns, and trigger replacement orders with just a few clicks from right inside their CRM. Whether your customer service team uses Zendesk, Salesforce Service Cloud, or Freshdesk, Flow EQ’s pre-built integration between these CRMs and ShipStation can be used to complete their replacement orders in just a few seconds, while letting your agents work within the CRM screens they are already familiar with.
FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build interactive decision trees, ensure high-stake processes are followed every time, and measure and drive insights for constant improvement.
FlowEQ is an absolute miracle for a business like ours with complex troubleshooting workflows. I wish I had access to it in all of my previous businesses.