Billing, subscription, and membership cases are challenging for your agents – with thousands of inquiries and requests to cancel, change, upgrade, or downgrade, all the while trying to keep customers happy and reduce customer churn. But it’s even harder to handle these requests when your agents have to flip back and forth between their CRM and billing system screens. It takes too long, is error prone and it makes it too easy for agents to just skip the “customer save” plays when a customer calls to cancel.
FlowEQ helps Recurly customers handle all membership, subscription, and billing issues quickly from right inside their current Zendesk or Salesforce screens they’re familiar with. Your agents can impress your customers with faster service, more knowledgeable issue resolution, and be guided through carefully curated workflows that help retain customers.
FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build interactive decision trees, ensure high-stake processes are followed every time, and measure and drive insights for constant improvement.
FlowEQ is an absolute miracle for a business like ours with complex troubleshooting workflows. I wish I had access to it in all of my previous businesses.