When your agents are supporting software, or connected products, they need all relevant product information and known quality issues at their fingertips. But that is hard when your support teams work in CRM and your product and development teams work across Pivotal, Arena and other product systems. It’s time consuming for agents to open up lots of different screens while a customer waits on the phone, and copying or re-keying data across systems is a very error-prone process.
FlowEQ helps customer support teams instantly open new bug reports in Pivotal without leaving their existing CRM screens. Whether your customer service team uses Zendesk, Salesforce Service Cloud, or Freshdesk, they can use Flow EQ’s pre-built integration to Pivotal to complete their troubleshooting and customer support workflows 10x faster, while still working within the CRM screens they use every day.
FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build interactive decision trees, ensure high-stake processes are followed every time, and measure and drive insights for constant improvement.
FlowEQ is an absolute miracle for a business like ours with complex troubleshooting workflows. I wish I had access to it in all of my previous businesses.