When your agents are supporting e-commerce and fulfillment order issues they need shipping information for each order at their fingertips. But that is hard when your support teams work in your CRM and the shipment details are stored in EasyPost. It’s time consuming for agents to open up lots of different screens while a customer waits on the phone, and copying or re-keying data across systems is a very error-prone process.
FlowEQ helps the customer service teams for companies that use EasyPost search orders and see order details from right inside their existing CRM screens. Whether your customer service team uses Zendesk, Salesforce Service Cloud, or Freshdesk, they can use Flow EQ’s pre-built integration to EasyPost to complete their order and shipping related support workflows in just a few seconds, while still working within the CRM screens they are already familiar with.
FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build interactive decision trees, ensure high-stake processes are followed every time, and measure and drive insights for constant improvement.
FlowEQ is an absolute miracle for a business like ours with complex troubleshooting workflows. I wish I had access to it in all of my previous businesses.