When your agents are supporting e-commerce and fulfillment order issues, your customers expect quick and accurate resolutions. But that is hard when your support teams work in your CRM and all of the fulfillment information and processing takes place in DCL and your e-commerce systems. It’s time consuming for agents to go into lots of systems while a customer waits on the phone, and copying or re-keying in data across systems is a very error-prone process.
FlowEQ helps the customer service teams that use DCL fulfillment solutions check orders, process returns, and even send replacement orders with just a few clicks from right inside their existing CRM screens. Whether your customer service team uses Zendesk, Salesforce Service Cloud, or Freshdesk, they can use Flow EQ’s pre-built integration to DCL to complete their order-related workflows in just a few seconds, while still working within the CRM screens they are already familiar with.
FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build interactive decision trees, ensure high-stake processes are followed every time, and measure and drive insights for constant improvement.
FlowEQ is an absolute miracle for a business like ours with complex troubleshooting workflows. I wish I had access to it in all of my previous businesses.