Does your customer service team need to create, reference or update documents in Box during their customer support process? Assuming your customer support team uses Salesforce, Zendesk, Fresh or Zoho – wouldn’t it be nice if they didn’t have to leave their ticket or case screen every time they need to do something in Box? FlowEQ makes it easy to integrate Box with Salesforce, Zendesk, Fresh and Zoho and also automate the data and actions that need to happen in the course of a customer support call.
How do we do this? FlowEQ’s workflow automation platform embeds within your current CRM system and streamlines every step of the support process so your agents never have to open Box or any other application. By connecting Box and your CRM system you can help your agents work faster and ensure your customer support procedures are followed correctly every time.
FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build interactive decision trees, ensure high-stake processes are followed every time, and measure and drive insights for constant improvement.
FlowEQ is an absolute miracle for a business like ours with complex troubleshooting workflows. I wish I had access to it in all of my previous businesses.