BigCommerce Integration with Zendesk or Salesforce

Manage all orders directly from your CRM

When a customer calls about a problem with their e-commerce issue your agents need to impress each customer or risk losing their future business. But dealing with order issues is a time consuming and error prone process because they need to work across so many different systems to understand and resolve the issue. Your agents work inside your CRM system, but all order information and processing takes place within BigCommerce. Accessing lots of systems is inefficient and agents make mistakes if they have to copy or re-enter data across systems.

FlowEQ helps BigCommerce customers check orders, process returns, and even send replacement orders with just a few clicks from right inside their CRM screens. Whether your customer service team uses Zendesk, Salesforce Service Cloud, or Freshdesk, Flow EQ’s pre-built integration to BigCommerce lets your agents do everything from within their CRM screens and accelerates their order-related workflows across BigCommerce and other systems.

Our BigCommerce integration with Zendesk, Salesforce and Fresh CRMs make it easy to:

  • Automate replacement orders and shipping with integration to e-commerce, order management and shipping systems
  • Speed up order issue first-call resolution by automatically writing information into BigCommerce while the agents work exclusively within Salesforce or Zendesk
  • Eliminate costly mistakes by walking agents through error-proof workflows that ensure e-commerce order issues are handled quickly and correctly the first time
  • Empower your agents with pre-built integration of your CRM with popular e-commerce and shipping solutions like BigCommerce
  • Improve customer satisfaction by automating menial tasks to speed up the process and eliminate errors
  • Rapidly respond to changes using our easy-to-use Smart Flow Builder to create dynamic decision trees that are easy to update as your business evolves
  • Onboard new agents faster with interactive decision trees built right inside Salesforce or Zendesk that get them up to speed in hours instead of days

FlowEQ saves customers time and money everyday


Support tickets accelerated


Faster customer resolution




Faster agent

FlowEQ Process Acceleration Platform

FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build interactive decision trees, ensure high-stake processes are followed every time, and measure and drive insights for constant improvement.

Pre-integrated with all the other systems customer service teams need to interact with

FlowEQ is an absolute miracle for a business like ours with complex troubleshooting workflows. I wish I had access to it in all of my previous businesses.

John Doe, CEO
Acme Inc.

Ready to speed up your team’s recurring work? 

What can a Salesforce or Zendesk integration with BigCommerce do?
What should teams look for when evaluating BigCommerce integrations with Zendesk or Salesforce?