When a customer calls about a problem with their e-commerce issue your agents need to impress each customer or risk losing their future business. But dealing with order issues is a time consuming and error prone process because they need to work across so many different systems to understand and resolve the issue. Your agents work inside your CRM system, but all order information and processing takes place within BigCommerce. Accessing lots of systems is inefficient and agents make mistakes if they have to copy or re-enter data across systems.
FlowEQ helps BigCommerce customers check orders, process returns, and even send replacement orders with just a few clicks from right inside their CRM screens. Whether your customer service team uses Zendesk, Salesforce Service Cloud, or Freshdesk, Flow EQ’s pre-built integration to BigCommerce lets your agents do everything from within their CRM screens and accelerates their order-related workflows across BigCommerce and other systems.
FlowEQ orchestrates data and automates steps behind the scenes while accelerating your employees through error-proof workflows. The FlowEQ Process Acceleration Platform is a no-code workflow automation software solution that helps you build interactive decision trees, ensure high-stake processes are followed every time, and measure and drive insights for constant improvement.
FlowEQ is an absolute miracle for a business like ours with complex troubleshooting workflows. I wish I had access to it in all of my previous businesses.